Course Support

Learning to program can be challenging, but you don’t have to do it alone. This page provides information about all the support resources available to help you succeed in IND216.

Where to get help:

  • Installation issues → Office hours or lab sessions
  • Coding questions → Course forum, then office hours
  • Conceptual questions → Lecture Q&A or course forum
  • Project guidance → Schedule appointment with instructor
  • Technical emergencies → Email instructor directly

Support Resources

Course Forum

Access the course forum through module IND216’s Moodle website for:

  • Asking questions (conceptual or technical)
  • Sharing helpful resources
  • Discussing course material
  • Finding study partners

Forum Guidelines:

  1. Search before posting (your question may be answered)
  2. Use descriptive titles
  3. Include error messages and code snippets
  4. Be respectful and helpful
  5. Don’t share complete assignment solutions

Email Support

Instructor email: Sangseok.Lee@bayes.ac.uk

When to email:

  • Personal matters (illness, accommodations)
  • Scheduling appointments
  • Urgent technical issues
  • Administrative questions

Response time: 24-48 hours on weekdays

Email tips:

  • Use clear subject line: “IND216: [Topic]”
  • Include your student ID
  • Be specific about your issue
  • Attach relevant files if needed

Common Issues and Solutions

Installation Problems

Common Installation Issues:

Problem: Anaconda won’t install

  • Quick fix attempt: Check system requirements, disable antivirus temporarily, run as administrator

Problem: Jupyter won’t start

  • Quick fix attempt: Update Anaconda, check firewall settings, try different browser

Quick fix attempt: Packages won’t import

  • Quick fix attempt: Verify installation with conda list, reinstall package, check environment

Coding Challenges

“I don’t know where to start”:

  1. Break the problem into smaller steps
  2. Write pseudocode first
  3. Start with the simplest part
  4. Use print statements to debug
  5. Look at similar examples

“My code doesn’t work”:

  1. Read error messages carefully
  2. Check for typos and syntax errors
  3. Verify data types
  4. Test with simple inputs
  5. Use debugging tools

“I don’t understand the concept”:

  1. Review lecture notes
  2. Try additional examples
  3. Watch supplementary videos
  4. Ask on the forum
  5. Attend office hours

Study Resources

Peer Support

Study Groups:

  • Form groups of 3-4 students
  • Meet regularly to review material
  • Work through problems together
  • Share different approaches

Peer Tutoring:

  • Advanced students available for tutoring
  • Sign up through course website
  • Free service for enrolled students

Mental Health and Wellbeing

Programming can be frustrating at times. Remember:

It’s normal to:

  • Feel stuck sometimes
  • Need multiple attempts
  • Make lots of errors
  • Need to ask for help
  • Take breaks when frustrated

Campus Resources: See “Your halth and wellbeing” page, hosted in the Uni’s website.

Personal Emergencies

Illness or emergency: - Email instructor ASAP - Provide documentation if extended - Discuss makeup options - Don’t fall behind

FAQ

Q: How much time should I spend on this course? A: Plan for 2-3 hours outside class for every hour in class (6-9 hours/week total).

Q: Can I use AI tools like ChatGPT? A: You may use them for learning and understanding concepts, but submitted code must be your own work. Always cite any assistance received.

Q: What if I’m falling behind? A: Seek help immediately. The course builds on itself, so early gaps become bigger problems later.

Q: Do I need a powerful computer? A: No, basic Python programming doesn’t require much computing power. Any computer from the last 5 years should work fine.

Q: Can I use a different IDE than recommended? A: Yes, but you’re responsible for any setup issues. We can only provide support for recommended tools.

Success Tips

Top tips from successful students:

  1. Start early - Don’t wait until the deadline
  2. Practice daily - Even 20 minutes helps
  3. Make mistakes - They’re learning opportunities
  4. Ask questions - No question is too basic
  5. Help others - Teaching reinforces learning
  6. Take breaks - Fresh eyes spot errors
  7. Document everything - Comment your code
  8. Stay organized - Use folders and naming conventions

Remember: We want you to succeed! Don’t hesitate to reach out when you need help.